Dillon Plumbers

Worst Company

I honestly wish I could give this company minus 10 stars. I submitted a geyser insurance claim through my bank, and this company installed a new geyser approximately a year ago. Unfortunately, the installation was not completed correctly, as certain required components were not fitted. Within a few months, we started experiencing problems. In an effort to resolve the issue ourselves, we paid out of pocket to have an additional part installed, but the problems continued. When we contacted the company for assistance, the service was extremely disappointing. It felt as though I was begging for help rather than receiving support from a company responsible for the original installation. Their communication was poor, follow-ups were inconsistent, and the overall level of professionalism was unacceptable. There was no sense of urgency, accountability, or customer care. Around five months later, the geyser developed further issues. I again tried to get assistance, and from May until August, no meaningful help was provided despite repeated attempts to contact them. In August, I reached out once more and they eventually sent another plumbing company. That company confirmed that the original installation had been done incorrectly, which explained the ongoing problems. However, they only took photographs and left without repairing anything. Today I contacted Dillion Plumbers for feedback, hoping for some direction, but instead of assisting or taking ownership of the matter, I was simply told to contact the other company myself. No support, no follow-up, and no attempt to help resolve a problem that has been ongoing for months. I have never dealt with a company that shows such a lack of accountability, compassion, professionalism, and work ethic. What should have been a straightforward insurance-related installation has turned into months of stress, inconvenience, and additional expense. I am beyond frustrated and would strongly urge anyone considering this company to think very carefully before using their services. i will definitely be taking this up