Unprocessed and Unpaid claim from Dignity Group Policy no: ***

I would advise people to stay away from the dignity group. Unless they want to be frustrated and traumatized during their grieving period. On the 18th of May 2022 at about 8:30 I went to the branch opposite Pier 14, I needed to submit a claim for one of my dependents. I spoke to the Manager Ms. Agnes. She checked my documents with one of the consultants Nikiwe. We all agreed that I needed to do alterations and Amendments for all my dependents and prioritize the one I was claiming for because the name I had registered her with was not on her ID book. We agreed that I would bring proof that she used this name before and I tried my level best by bringing her hospital admission summary, later I got her birth certificate and affidavit to prove that it is the same person though she did not use her first name on her ID. The ID number is the same. Two days later my claim was not processed. I took my documents and submitted them to your claims department. They were received by Nomaphelo. She asked that I do the amendments and send them back to her. I filled form and one of my dependants not the deceased but one who is also listed lost her ID book. I could not attach it. Nomaphelo told me that I should then take her out of the policy. I told her, I cannot do that I joined this policy in June 2017. Why should I take one dependent out because she lost her ID? She then told me that she cannot process my claim because of the one ID that was not attached. This has nothing to do with the deceased and I do not understand at all. This to me unfair and selfish. It seems dignity has employed *********** consultants, who do not have any courtesy or sympathy for their clients in their greaving time. It is as if they had never made any administrative or human errors in their lives. When I was joining this policy. My expectations were not to be ****** and treated unfairly or frustrated during my grieving period. I needed peace of mind and to bury my dependents with the dignity they deserve. Where is the dignity now? I need Hellopeter to intervene on my behalf as I can no longer deal with their consultants anymore. Regards Mrs. Jack