Unpaid Claim

Dignity Group is a ****. They change the terms and conditions of the contract without informing the clients. I have submitted the claim number DCG *** for my late uncle. The claim was declined indicating that the informants doesn’t know me. They have forward the letter without even indicating what documents to be submitted to Validate the Information. I called them and they requested an affidavit of the informant. I submitted the affidavit with the copy of an Id. After submission (2days later)they further requested another affidavit from the family member .

When they want us to take these insurances they don’t even mention that such information will be requested. It is not even indicated on the contract.

Do not even bother to take their funeral policy they are ******** people. The policy is even more than four years old. They must return my premiums I don’t care whether they have paid the cover or not.