Unhappy customer

I submitted my claim of my late mother on the 10/02/22 the claim was only processed on the 14/02/22 i receive and sms saying it will take up to 72hours i phoned Tuesday they said the claim awaits payment and the money will be in on Wednesday dololo Thursday morning I phone coz we must give the final payment to the funeral p the lady I spoke to confirm that the payment will in same day as I explained to her if the payment will be late than I know I can go borrow until I receive the money but she a sure me it will be in but still at this hour no payment and its a week already since I submitted my claim.