UNAUTHORIZED DEBIT ORDER THAT WON'T STOP

In February this year I opened a funeral cover with a consultant from Dignity Group and it so happened that I lost my job and I didn't have money coming into my account and it subsequently lapsed due to insufficient funds on my account, when they tried to debit there were no funds in my Capitec account until 30/07/2020 when I received money for my child's fees they debited R400 using reference DIGNITY ***. I went to Capitec and they say they are unable to reverse it because it's a debicheck and not a normal debit order. The consultant at the bank called several numbers with no success in getting hold of them then we called the bank's head office and they gave us a landline number starting with 021. A guy by the name of Yanela or Yonela picked up and was very rude and told me he is not willing to cancel this policy and he is not reversing it either. What is DIGNIFIED about this Dignity Group? My policy was suppose to start in March and it didn't start because I had no money/job and now in July the debit and I am having no joy because they are not responding to any email I send them. I want this nonsense canceled. Clearly Dignity Group is a bunch of ******* you can tell from the way they do their debit order and from the way they deal with customers. STOP THIS AND REFUND ME MY MONEY OR I WILL NOT STOP MAKING A NOISE. I WILL SHAME YOU