Unauthorized Debit Order

I had a policy with Dignity and decided to cancel the policy after experiencing bad service, a consultant called me to confirm cancellation ,I confirmed that I don't need it due to bad service experienced ,come end of the month they deducted my money, I've been asking them to reverse my money and am getting ignored , I won't go to the police station to certify my ID because of their incompetence, Dignity group I want my money ASAP