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Sinamtha S

1 reviews | Active since Oct 2020

19 Jan 2021, 12:15

Insurance

I am a beneficiary of my grand mother to her policy at Dignity then when she passed away i went there then they told me which documents to submit I submitted all the documents as required, they kept on asking me for more document like for my Certified ID copy i did submit , then I received an SMS from them telling me the claim has been received and approved I will receive my payment in the next 72 hours because of the Covid pandemics, it was 08.01.2021 when I received that SMS till today they haven't pay my money and every time i call they have new stories that we couldn't do the payments yesterday because of the load shedding , or your payment has been done it will reflect on your side tomorrow because you are using this Bank when i ask for POP no we not allowed to send to the customer .All i am trying to saying DIGNITY group they are ****** and i really want my money

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Replies (5)
Dignity Group
Dignity Group's reply19 Jan 2021, 15:06
Official
Good Day, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Kindly provide us with your contact Info SO that we may get back to you
SS
Sinamtha S's update19 Jan 2021, 15:22
Reviewer Update
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I so wish I can get paid paid my money instead of receiving these calls lying to me telling me my money will be in, then wait for nothing
Dignity Group
Dignity Group's reply19 Jan 2021, 15:50
Official
We apologize for the inconvenience caused. please may you direct message us your contact details on our Facebook page at https://www.facebook.com/dignitygroup.co.za. as this platform is not allowing to view your contact details 
SS
Sinamtha S's update19 Jan 2021, 15:57
Reviewer Update
I did sent it to your Facebook , you will see also there I did inbox you several times I was getting the below automatically messages
Hi, thanks for contacting us. We've received your message and appreciate your getting in touch.
Dignity Group
Dignity Group's reply03 Jun 2021, 10:48
Official
 Good Day, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Kindly provide us with your contact Info so that we may get back to you.
We apologize for the inconvenience caused. please may you direct message us your contact details on our Facebook page at https://www.facebook.com/dignitygroup.co.za OR  you view our contact details on our website:https://dignitygroup.co.za/contact-us. as this platform is not allowing to view your contact details