DIGNITY GROUP NOT DIGNIFIED

In February 2022, I went through my debit order history. To my astonishment there was a debit of NPDIGNITY***, R 1,287.00 (25 November 2021). Instead of R 128.70. The amount of R 1 287.00 was never authorised by myself. It is worthnoting that:

The money was ****** in my account as it was not authorised. There was no courtesy call/refund about the deduction.

This was only discovered in February 2022. Upon my enquiries I was told it was a system error. On the 04 March 2022 I submitted all the necessary documentation requesting a refund. It was told the turn around time for refund is 14 working days. The refund was due on the 25 March 2022. I have been making following ups since the 26 March 2022. I have been sent from pillar to post.

The documentation for refund were sent to Nochulumanco Diba on the 05 March 2022. The last follow up I spoke with Tembelihle with no positive feedback.

This contradicts with their mission statement "establishing long-lasting beneficial relationships with our clients and demonstrating integrity, innovation and professionalism in all we do".

where is integrity? where is professionalism.

Regards Zanele ***