Bad Service

Good day My name is Zandile Metele,ID number ***, in 2018 I took a funeral policy covering my brother Phindile Bongwana at Dignity Group. It happened that my brother died on 20th December 2020. On 23 December 2020 I submitted my claim at Dignity Group. On 28th December 2020 I called them, they said my claim is still pending as the 72hrs is on the following day. I called them on 31st December 2020 and I was told that my claim is at finance and the money will be in my account on that day. This Monday before 9h00, I called them trice but still I've been told that their claim department is busy they can't talk to me they will revert back to me when they are not busy.