JG
Jan G

1 reviews | Active since Nov 2013

18 Aug 2016, 18:24

No response, ages to complete orders, uninterested in helping.

<p>I've dealt twice with Digital Sushi: the first time I placed the order on 23 February and the delivery was made on the 3rd of May. I have not learned my lesson: the second order is still in the pipeline. My emails go unresponded and after resorting to phoning them, I was told that they had no idea when the order would be fulfilled.</p> <p> </p> <p>When the order page says 45 working days, think of that as a minimum rather than a maximum.</p> <p> </p> <p>It seems being sole importers allow you to get by with the absolute minimum effort.</p>

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Replies (1)
JG
Jan G's update07 Dec 2016, 15:24
Reviewer Update

I finally received my package, but on receipt it turns out that only one of the two items I ordered was shipped. It cost me another phone call to arrange delivery of that item.