1 reviews | Active since Mar 2009
Who authorised this transaction?
I am beyond fuming with Digicash.<br> <br> I demand that the transaction of R199 put through my bank account today (May 25 2015) be refunded immediately and any future debit orders you'd planned on putting through be stopped immediately. I did not, I repeat, I DID NOT, sign up for any debit order and you have NO RIGHT to go into my bank account and debit money as you wish!<br> <br> I don't know who you are and how you got access to my bank account and I would like very much if you could explain yourselves.<br> <br> Who gave you my bank account details, and who authorized you to debit funds from my account without my consent?<br> <br> This is the reference number that appeared on the transaction: DIGICASH 33986 PAKCALL 150525
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team