1 reviews | Active since Mar 2009
********l Unauthorised debit orders
Digicash have been deducting money from account for Matrix Solutions in Durban. The amount is R99.99 and is deducted the 27th of each month. I contacted Digicash on the 29th of July and informed them the transaction is **********. They claimed to have then stopped the debit order but instead of stopping the debit order they now deduct my account on the 31st as well. on 3 August I contacted digicash again and informed BRADLEY of the issue. I told him that if they continue deducting money from my account or simply adding more debit orders to my account even though I have informed them that the deduction is ********** that they are just as guilty as Matrix Solution. BRADLEY simply hung on me!!!! I'm a bit shocked at this, they simply deduct money as they please and if you dare to complain they hang up on you.
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team