mwao
muhammad waseem abdul oomar
1 reviews | Active since Aug 2012
05 Feb 2015, 09:28
unauthourised bank debits
This wretched and ************ company has been debiting my account from January for R99.00. When I phone to ask which company is asking them to debit my account they hang up.... every time I request a reversal from my bank they charge me reversal fees.<br> <br> I am going today to seek legal action against this company. I would like this matter resolved asap. if there is anyone else there in the same boat as me and reads this. contact me and we can band together to stop these *******..Or leave comments at the bottom<br> <br> DIGICASH i expect you to sort this out and supply me with proof of authorisation<br> <br>
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Digicash's replyOfficial
05 Feb 2015, 09:39Hello waseem786,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
Digicash's reply05 Feb 2015, 09:39
Official
Hello waseem786,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team