1 reviews | Active since Feb 2015
unauthorized debiting of account
Digicash has been debiting R99 without my permission or knowledge for 5 months now. 10 of my other friends have told me they have had similar experiences. After contacting them numerous times they promised to resolve it but did not, the worst thing is that the debiting continues even after I've spoken to them and they promised to block/ stop debiting. I am now forced to close my account because by the end of the year I will be in a huge debt that I have no hope of ever getting cleared. They say they are debiting on behalf of other companies but do they not verify if there's an agreement in the first place? can anyone just walk in to their offices and instruct them to take money *******ly from other peoples accounts and they do it? what kind of a business is that?
We understand your frustration in this regard, but rest assured that we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us.
Please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place and assist you further in this matter
We looking forward to hearing from you
Kind Regards
DigiCash Team
We understand your frustration in this regard, but rest assured that we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us.
Please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place and assist you further in this matter
We looking forward to hearing from you
Kind Regards
DigiCash Team