NN
Nomaphelo N
1 reviews | Active since Dec 2013
14 Sept 2015, 11:52
unauthorized debit orders- Digicash & Stratcol Ltd
Debit order collection companies like Digicash and Stratcol ltd, debit my account claiming that they are collecting on behalf of a vendor I have a contract with. I have not taken contracts with any vendors. Very often I receive calls from Durban selling me lifestyle programmes, insurances etc. I always decline but somehow they have my banking details. I get debited without having signed anything. How is that Digicash can debit without proof of my contract with this company because this is *****!!
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Digicash's replyOfficial
16 Sept 2015, 10:53Hello Nndzundzu,
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Best regards,
Digicash's reply16 Sept 2015, 10:53
Official
Hello Nndzundzu,
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Best regards,