TR
Tuwani R
1 reviews | Active since Feb 2015
02 Mar 2015, 10:35
Unauthorized Debit Orders
My account has been debited ********ly without my concern on the 27/02/2015 from FNB cheque account. The amount debited was R199. There is another debit that went off on the same day to the amount of R299. On the 199 amount the company responsible is Absa (digicash PTY LTD). On the second amount the company responsible is *payment Systems And. I have not done business of any kind or bought anything from this companies. Can this stop please, I work very hard for my money and I cannot afford to give it away just like that.<br> <br> Regards,<br>
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Digicash's replyOfficial
02 Mar 2015, 13:11Hello tuwani,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Kind Regards
DigiCash Team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Kind Regards
DigiCash Team
Best regards,
Digicash's reply02 Mar 2015, 13:11
Official
Hello tuwani,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Kind Regards
DigiCash Team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Kind Regards
DigiCash Team
Best regards,