MM
Mokgadi M

1 reviews | Active since Jun 2015

25 Jul 2015, 09:36

unauthorized debit

who the **** is digicash R99 was debited from my account and i dont know this business please refund my money back

0
Replies (1)
Digicash
Digicash's reply28 Jul 2015, 11:17
Official
Hello kgadi24,

We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.

We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.

The process is as follows:

1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.

One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved

Kind regards,
The Digicash Team

Best regards,