1 reviews | Active since Mar 2010
Unauthorised debit orders by **********
My account was debited 3 times by two different so called insurance companies called Velcan and Pakcall via Digicash without my knowledge or consent. I called Digicash who said that cannot do anything but give me the companies telephone numbers to contact them directly. The agent whom I spoke to at Digicash was not very friendly. Anyway I called both companies and they both claim to be selling insurance products. Both companies sounded rather *****, none could give me any info regarding the transactions. They were impolite and dismissive, both promised to call after an hour, but none did. I called 5 hours later and got the same response. I am 100% sure that I have not taken up any insurance products with any insurance company and definitely do not know them. I'm really concerned that Digiacsh is allowing these activities to take place. I hope they can help me resolve this issue as I will not stop till its sorted. As it is I have incurred bank fees for stopping these transactions and I am not pleased with that. <br>
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team