1 reviews | Active since Oct 2015
UNAUTHORISED DEBIT ORDERS
On 25/09/2015 and 01/10/2015 the amounts of R99 have been taken from my account, i did not give consent to anyone for that money to be taken. I don't even want to know who instructed them to temper with my account and debit it.<br> <br> I have never signed up or agreed to any amounts being taken from my account, and by the looks of all the other complaints listed for Digicash this seems to be how they do things, always unauthorized money being taken and always by some company in Durban, i have a set budget each month and I am quiet aware of every payment I make and debit order I agree to hence I have never agreed to any amounts being taken from my account,<br> <br> I expect both debited amounts and bank charges I incurred to be put back into my account ASAP, and don't tell me the process of how things work because it is all nonsense,no one agrees to a monthly debit order without knowing it and signing for it,unless you can give me any proof that i signed for any debit order the money better be put back into my account with immediate effect or i will take further action on this matter.
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team