AB
Abalene B
1 reviews | Active since May 2013
02 Mar 2015, 09:40
Unauthorised debit orders
On 27 Feb 2015 an amount of R199.00 was debited from my account without my knowledge. The reference given was Digicash/1 PHDS MJ Solut. Who are these people? How do I get my name and account details removed from whatever ******* database they are using? Is there any way that the parties involved can be charged with theft? Because, let's be honest here, if you access my account without my knowledge and debit money without my permission you are committing a crime. I'm tired of having to take time off work to go to the bank to sort out ******* debit orders. Please just stop *****ing from me!
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Replies (1)
Digicash's replyOfficial
02 Mar 2015, 12:00Hello Abalene,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
Best regards,
Digicash's reply02 Mar 2015, 12:00
Official
Hello Abalene,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
Best regards,