1 reviews | Active since Apr 2013
UNAUTHORISED DEBIT ORDER OF R129.00
Digicash unauthorized debit order made from my FNB Account on 29 Jan 2015 for R129.00<br> <br> Tried calling them on 087 231 024 and waited for 1 hour and 15 minutes for a an operator to assist. When i was finally assisted, I was told that they debited my account on behalf of another company called Titus Marketing. <br> <br> The contact number given to me of *** was the same number given to me for various other unauthorized debit orders made on my account from 2013. Everytime FNB blocks the account, they change their name and debit collection company to another and this continues.<br> <br> This company has debited my account before under various other names such as CallVoice Africa, East2east Marketing and Aimzgold3 via StratCol, <br> <br> Why do you debit a person's account without the company showing you authorization????? and assisting ****s to be successful!!!!!<br> <br> No-one refunds us for our time and calls that we have to spend trying to resolve this every month...<br>
We apologise for the inconvenience you have experienced.
We would firstly like to explain that Digicash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts Digicash to collect their fee's from your account,
3. Digicash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
4. Sometimes the name that the merchant goes by differs from what appears on the bank statement so it may appear unfami**** to you. This mismatch is beyond our control.
If you could email (***) your transaction reference number we can follow up on your claim that there is no valid mandate. Whether or not a valid mandate is in place we will also ensure that your account is never debited again from any merchant using DigiCash's system.
Regards
Digicash
We apologise for the inconvenience you have experienced.
We would firstly like to explain that Digicash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts Digicash to collect their fee's from your account,
3. Digicash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
4. Sometimes the name that the merchant goes by differs from what appears on the bank statement so it may appear unfami**** to you. This mismatch is beyond our control.
If you could email (***) your transaction reference number we can follow up on your claim that there is no valid mandate. Whether or not a valid mandate is in place we will also ensure that your account is never debited again from any merchant using DigiCash's system.
Regards
Digicash