1 reviews | Active since Feb 2015
Unauthorised Debit Order
Hello<br> I've had an unauthorised debit order on my bank account which has caused serious banking fees.My bank referred me to Digicash (as seen on my statement) & when I called Digicash today, they referred me to the company ('Scant Marketing') who ordered the DO. I phoned & was given another number to call, both of whom sounded un-businesslike, but did seem to know about 'Scant Marketing'. The respondent said she would find & listen to a 'voice recording' first and then call me back today. - presumably for proof of Debit Order request. I've had no response. I googled the 'company' with no success. It sounds decidedly fishy. I have read similar complaints here. Surely Digicash & Absa could save themselves the headache and cost of bad press by doing more than the law requires
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do, in fact we ask for much more than is required by PASA and our sponsoring bank to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Scant Marketing is giving you a run around, please involve us in the communication (you can cc ***).
At the least our involvement will speed up the matter between you and Scant Marketing.
Best regards,
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do, in fact we ask for much more than is required by PASA and our sponsoring bank to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Scant Marketing is giving you a run around, please involve us in the communication (you can cc ***).
At the least our involvement will speed up the matter between you and Scant Marketing.
Best regards,