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Evan N

1 reviews | Active since May 2015

04 May 2015, 11:24

Unauthorised Debit Order

An unauthorised debit order was activated on my account on 04.05.2015. The amount was for R199.<br> I called the bank to investigate and they gave me the details for Digicash. I then called Digicash who gave me details for some other company called PAKCALL, an apparent call centre. When I called this company to investigate, the guy who answered the phone really didn't seem to care and kept saying he would call me back with feedback. I still have no feedback and no clue as to who this company is or what they claim to sell.<br> <br> I do not understand how Digicash can authorise a debit order on my account without my consent. When I called them and asked the same question, their response was that they do not have the manpower to verify each debit order as they have thousands of clients, namely call centres. <br> <br> I honestly think that this is ******* and will be investigating as to whether Digicash can just get off scott free for being so irresponsible. Their clients seem to have questionable morals and are *******ly requesting debit orders on peoples accounts. They should be checking each one and not just activating them to keep the revenue stream going.

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Replies (1)
Digicash
Digicash's reply05 May 2015, 10:46
Official
Hello ev711,

Thank you for your time on the telephone. We are glad that we could facilitate with the resolution.

Please do not hesitate to contact us on *** for any other assistance.

Kind regards,
Digicash Team