TM
Tshepo M
1 reviews | Active since Nov 2014
30 Jan 2015, 09:24
UNAUTHORISED DEBIT ORDER
Hi,<br> <br> These guys have been deducting R99 from my account for the past 3 months without my consent. who are you and why are you taking my money?
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Digicash's replyOfficial
30 Jan 2015, 09:39Hello Hoperider23,
We apologise for the inconvenience you have experienced.
We would firstly like to explain that Digicash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts Digicash to collect their fee's from your account,
3. Digicash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
4. Sometimes the name that the merchant goes by differs from what appears on the bank statement so it may appear unfami**** to you. This mismatch is beyond our control.
If continue having problems contacting the merchant in question, please let us know and we'll escalate your request with them too.
You may contact us directly either via phone ***) or email (***), and we'll address this issue ASAP to ensure it is resolved to your satisfaction.
Regards
Digicash
We apologise for the inconvenience you have experienced.
We would firstly like to explain that Digicash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts Digicash to collect their fee's from your account,
3. Digicash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
4. Sometimes the name that the merchant goes by differs from what appears on the bank statement so it may appear unfami**** to you. This mismatch is beyond our control.
If continue having problems contacting the merchant in question, please let us know and we'll escalate your request with them too.
You may contact us directly either via phone ***) or email (***), and we'll address this issue ASAP to ensure it is resolved to your satisfaction.
Regards
Digicash
Best regards,
Digicash's reply30 Jan 2015, 09:39
Official
Hello Hoperider23,
We apologise for the inconvenience you have experienced.
We would firstly like to explain that Digicash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts Digicash to collect their fee's from your account,
3. Digicash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
4. Sometimes the name that the merchant goes by differs from what appears on the bank statement so it may appear unfami**** to you. This mismatch is beyond our control.
If continue having problems contacting the merchant in question, please let us know and we'll escalate your request with them too.
You may contact us directly either via phone ***) or email (***), and we'll address this issue ASAP to ensure it is resolved to your satisfaction.
Regards
Digicash
We apologise for the inconvenience you have experienced.
We would firstly like to explain that Digicash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts Digicash to collect their fee's from your account,
3. Digicash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
4. Sometimes the name that the merchant goes by differs from what appears on the bank statement so it may appear unfami**** to you. This mismatch is beyond our control.
If continue having problems contacting the merchant in question, please let us know and we'll escalate your request with them too.
You may contact us directly either via phone ***) or email (***), and we'll address this issue ASAP to ensure it is resolved to your satisfaction.
Regards
Digicash
Best regards,