1 reviews | Active since Sept 2015
Unauthorised debit order
I have to wonder if digicash is not working with these ****** that ***** our movey. On September 15 my account was debited with R99 by NAEDO DEBIT STMARK26. I enquired with my bank who gave me digicash's phone. I phoned and spoke to Genial who asked me to call *** which I did. The line was engaged for the rest of the afternoon. I tried the next day and got through where they promised to call which they did but from a different no. ***. This person sounded to be on the street as I could hear cars and taxis hooting. She was also a bit shaken and promised to pay me back which I am still waiting. In all honesty I am just wondering if DIGICASH is involved in this **** as you cannot just debit people's accounts without their consent.
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Best regards,
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Best regards,