1 reviews | Active since Dec 2010
UNAUTHORISED DEBIT ON MY ACCOUNT
On the 15th May 2015, Digicash debited my bank account R99. I went to the bank and reversed the debit order as I do not have any debit orders on my account and I do not remember doing any business or having any contract with Digicash. Yesterday (25 May 2015), R99 was debited again by Digicash from my account. I do not have money and time to run around back and forward to the bank to go reverse this transactions. You better reverse this debit order because that is *****ing from me. This is really frustrating. Is Digicash one of the ****s that *****s other peoples money from their accounts without their concern. R99 is a lot of money, you are taking away my baby's nappies and milk money. Please do something. I really do not need this at this moment.
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team