1 reviews | Active since Oct 2015
Unathorised Debit Order
I have not been checking my bank statements monthly, on Aug 2015 i went to the bank and found out there are debits that have been going out of my account and i see that digicash has been deducting money from my account since the 27 Feb 2015 they debited my account for R99.00, 31 March they debited my account for R99.00, 30 April 2015 they debited R99.00 x 2, 27 May 2015 they debited R99.00 and again on the 29 April 2015 they debited R99.00, 30 June they debited R99.00 X 2, and 31 July 2015 they debited R99.00 x 2. In Aug 2015 i reversed the transactions and Sep 2015 i had to go to the bank to reverse the transactions again.<br> <br> The number the bank gave me does'nt go through and i keep getting a voicemail.<br> <br> Can you please assist me to get a refund of my money as i never signed a contract with them.
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team
Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team