1 reviews | Active since Jul 2011
No Response after exposing F^r^a^u^d
I sent in a complain to Digicash about a F^R^A^U^D^U^L^E^N^T amount that went went off my account. This was on the 23rd of January. They then forwarded my details to the company that they facilitated the debit for. This was on the 18th of Feb. It was done by a lady called Maria Ndhlovu. She instructed them to send the mandate where I gave them the permission to debit my account. It has not been sent (It does not exist). I have not heard from Digicash since. I have sent 3 emails following up and I just get blatantly ignored. This was the last email.<br> <br> Maria Ndhlovu Feb 18<br> To <br> [Email Removed]<br> <br> Good day Thami<br> <br> Please kindly send me the mandate for the below transactions, also note that the client is requesting that his money be refunded with bank charges as he is not aware of who BBH recruitment is, please send me the proof of payment as soon as the refund has been made into the clients account.<br> <br> I spoke to the man called Thami after I hunted down his phone number and he started telling me about how he owes digicash money and him not having paid rent.<br> <br> These are the types of clients digicash is allowing to access and debit our accounts.<br> <br> I am now opening a police case
Good day Sir,
We apologise for the inconvenience this has caused. The fact that a merchant cannot provide a mandate is highly unusual and because of that we have placed this merchant under review. We have communicated this irregularity to the banking institutions and will be taking the necessary steps to prevent this from happening again.
A staff member will be contacting you soon to resolve the matter.
Regards,
DigiCash Team
Good day Sir,
We apologise for the inconvenience this has caused. The fact that a merchant cannot provide a mandate is highly unusual and because of that we have placed this merchant under review. We have communicated this irregularity to the banking institutions and will be taking the necessary steps to prevent this from happening again.
A staff member will be contacting you soon to resolve the matter.
Regards,
DigiCash Team
