DC
David C
1 reviews | Active since Jul 2013
02 Feb 2015, 10:15
New ********
DigiCash deducting unauthorized money from client bank accounts???Who give them the right.the ref numbers change with every deduction R99.00 for the second time and our banks FNB are not helpfull.Please put a stop order how can you stop a deduction if you are unaware of it???I took me 1 Hour to get thru to digicash???Stop your ******* deductions..
Helpful (0)
Replies (1)0
Replies (1)
Digicash's replyOfficial
02 Feb 2015, 10:36Hello Dave66,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
Best regards,
Digicash's reply02 Feb 2015, 10:36
Official
Hello Dave66,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
Best regards,