NB
Nivadh B
1 reviews | Active since Apr 2015
29 Jun 2015, 17:55
Incorrect debit orders
Hello<br> <br> I have been erroneously debited an amount of R99pm for the past 5 months by Digicash, a fact that I have only just detected in my bank statements. I had phoned the Digicash call center today to enquire about who Digicash was collecting the order for, and I was told that the company was Whoza Enterprises, before the call center agent rudely dropped the call on me.<br> <br> I have no dealings with Whoza Enterprises. I understand Digicash is a debt collection agency will not accept blame in this matter. I would appreciate assistance from Digicash in resolving this matter with the merchant. This will involve stopping the debit orders and removing my account number from your system, as well as providing a full refund.<br> <br> Regards
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Digicash's replyOfficial
01 Jul 2015, 10:26Hello nb_86,
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
Best regards,
Digicash's reply01 Jul 2015, 10:26
Official
Hello nb_86,
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
Best regards,