cP
candice P

1 reviews | Active since Aug 2015

12 Aug 2015, 16:10

im sick and tired of the lies i want my money

Money has been taken from my account since February 2015. I hardly ever check my bank statements and because it was a debit for R99 i never received a sms notification. i have spoken to the people at digicash and the people at S * S Solutions or Whoza Enterprises and everyday its a new lie or a new excuse i'm getting sick and tired of this ****. Whoza Enterprises never had any agreement with me and i ddnt authorise any deductions but Digicash went ahead and took my money. How do you operate without supporting documents. How would you damn feel if this happened to you. I dont want no ******** about yourll not being responsible and you are the middle man. you middle man had no right to debit my account. You are just as guilty as whoza enterprises or S &amp

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Replies (1)
Digicash
Digicash's reply14 Aug 2015, 16:17
Official
Hello candicepayne,

Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.

The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account

We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.

The Digicash Team