1 reviews | Active since Mar 2013
******* debits in my fnb account
This Digi Cash Company has been debiting my account since 25 January 2015. I have read the thread of complaints against them and realise my complaint is identical. Every month a debit order of R99 comes off my account, I have stopped it with the bank but it costs me everytime I stop. Today I called FNB and they gave me digicash's number. Digicash then told me they get instructions from other companies and a company named wildfire marketing was debiting me. I have never authorised this and have dont know how these people got my account details (who sold them my info???). Digicash after receiving so many complaints have done nothing about this wildfire marketing and this tells me they are in cohoots with these **********. Digicash you have no excuse please return my money and the costs of the bank debit order stops i paid. Your failure to act and investigate your client after so many complaints makes you an accessory. I do not know wildfire but I know Digicash debits my account without my authority. This is *****! I will report this to the banks as well.
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly to get more information regarding your transaction and to include you in the correspondence between Digicash and Wildfire Marketing. At the least, our involvement will help speed up the resolution.
Regards,
Digicash Team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly to get more information regarding your transaction and to include you in the correspondence between Digicash and Wildfire Marketing. At the least, our involvement will help speed up the resolution.
Regards,
Digicash Team