KG
Khuthala G

1 reviews | Active since Mar 2015

01 Sept 2015, 10:32

******* debit order

Digi cash has *******ly debited my bank account. I had never heard of this company until they took my money. I am just wondering where did they took my banking details from, i called ABSA about this debit order they gave me their numbers *** Digi cash i spoke to Johan Masoka he gave me the number for Phanton *** i spoke the lady called Carmen Sign, off which she promised to reverse the money within 24 hrs and the ref number is Phanton4B7PZ on the debit order, that was on friday 28.08.2015 up to so far nothing happened and i also want them to pay my bank charges. I just wonder if this company is recognised because no company can just take debit order with out our knowledge and no reason for that debit because i am very careful with my finances, It looks like some ********* telemarketer is driving up sales with our hard earned money.

0
Replies (1)
Digicash
Digicash's reply01 Sept 2015, 10:55
Official
Hello Khuthy,

Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.
The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account
We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
The Digicash Team

Best regards,