NB
Nicolette B
1 reviews | Active since Feb 2015
28 Feb 2015, 16:00
******* DEBIT ORDER
Digicash has debited my account *******ly. I did not sign up or authorize any debit orders! How DARE you access my account without my permission! Where did you get my details from??? This is unacceptable and *******!!!!
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Replies (1)0
Replies (1)
Digicash's replyOfficial
02 Mar 2015, 11:28Hello Nicolette BS,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Looking forward to hearing from you
Kind Regards
DigiCash Team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Looking forward to hearing from you
Kind Regards
DigiCash Team
Best regards,
Digicash's reply02 Mar 2015, 11:28
Official
Hello Nicolette BS,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Looking forward to hearing from you
Kind Regards
DigiCash Team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please contact our offices on *** or email us at *** so that we can provide you with the details of the company responsible for debiting your account and for us to block your account so no further deductions can take place and request the Mandate from them.
Looking forward to hearing from you
Kind Regards
DigiCash Team
Best regards,