zN
zama N
1 reviews | Active since Apr 2014
25 Mar 2015, 08:08
******* DEBIT ON MY ACCOUNT!!!
I just got debited this morning by Digicash for R99, I have not subscribed to any subscriptions and don't understand how this company got it hands in my account. I have seen nothing but complaints on this website regarding them. If my query is not resolved i am taking it up. I t time someone stood up.<br> these are ******* conducts POPI act and other regulatory boards will agree that this conduct is *******.
Helpful (0)
Replies (1)0
Replies (1)
Digicash's replyOfficial
27 Mar 2015, 13:41Hello zaman001,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
Digicash's reply27 Mar 2015, 13:41
Official
Hello zaman001,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team