DT
Dawie T
1 reviews | Active since Nov 2012
24 Feb 2015, 09:11
Hashtag promoting a Royalty Reward Card
I logged a complaint with my bank ( Absa Bank ) Who investigated and got the details of the unauthorised debit order that when off my account on the 13 Feb 2015 the amount of R99 .The name of the company is Digicash .Digicash are debiting on behalf of Hashtag Marketing -*** . I called Hashtag they are a telemarketing company promoting a Royalty Reward Card.I am still after 3 weeks awaiting and answer and apology for debiting my account without my authorisation and where did they get my account details ? <br> <br> <br> According too Mandy will contact you once their investigation is finalised .... 3 weeks later I am tired of waiting I want answers ...<br>
Helpful (0)
Replies (1)0
Replies (1)
Digicash's replyOfficial
24 Feb 2015, 16:26Hello Dawie82,
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Hatchtag is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Hatchtag
Also please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place from Express dynamics
We looking forward to hearing from you
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Hatchtag is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Hatchtag
Also please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place from Express dynamics
We looking forward to hearing from you
Digicash's reply24 Feb 2015, 16:26
Official
Hello Dawie82,
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Hatchtag is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Hatchtag
Also please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place from Express dynamics
We looking forward to hearing from you
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Hatchtag is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Hatchtag
Also please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place from Express dynamics
We looking forward to hearing from you