NS
Nicole S
1 reviews | Active since Sept 2013
17 Feb 2015, 21:43
********** activity
Digicash has *******ly debited money from both mine and my husband's accounts. They claim to do this on behalf of their \clients". They have told me they did this for a company called Express Dynamics in Durban.<br> How that is possible I have no idea as I live in Cape Town!! This so called company does not exist. Digicash gave me a cellphone number and I spoke to a man calling himself Shaun who could not give me any information.<br> When calling Digicash a very young lady answered the phone witn a simple \""hello\"" and yet this is a registered business? Digicash honestly belueves people are stupid"
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Digicash's replyOfficial
19 Feb 2015, 12:35Hello nickybells,
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Express Dynamics is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Express Dynamics.
Also please contact our offices on *** so that we can get the necessary details from you for us to block your account so no further deductions can take place
Kind Regards
DigiCash Team
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Express Dynamics is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Express Dynamics.
Also please contact our offices on *** so that we can get the necessary details from you for us to block your account so no further deductions can take place
Kind Regards
DigiCash Team
Best regards,
Digicash's reply19 Feb 2015, 12:35
Official
Hello nickybells,
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Express Dynamics is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Express Dynamics.
Also please contact our offices on *** so that we can get the necessary details from you for us to block your account so no further deductions can take place
Kind Regards
DigiCash Team
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention Express Dynamics is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and Express Dynamics.
Also please contact our offices on *** so that we can get the necessary details from you for us to block your account so no further deductions can take place
Kind Regards
DigiCash Team
Best regards,