TF
Tracy F

1 reviews | Active since Oct 2015

22 Oct 2015, 09:29

DigiCash unauthorised debiting my business account

I noticed debits for R89 and R115 coming off my account via the Digicash software. I queried it and the teller then told me to contact a company called Andyk Marketing who apparently requested Digicash to debit my account. <br> <br> The gave me a cell phone number who was answered by an individual who said he doesn't know what Andyk Marketing is and that he had received another similar call earlier this week. <br> <br> I called the landline they gave me and that just remains engaged. <br> <br> I can't find a website for Andyk Marketing. I called Digicash back and demanded a refund - I'll will see whether I actually get it. <br> <br> According to Genial, the teller, Digicash only provides the debiting software and there is no vetting process to check whether the debits are actually authorised by the debitee. <br> <br> I don't even know whether they have a process to vet companies or individuals utilising their software. It seems as though it is a regular daily thing for people to query debits on their accounts from Digicash.<br> <br>

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Replies (1)
Digicash
Digicash's reply22 Oct 2015, 11:00
Official
Hello TracyLeeM,

Thank you for bringing this to our attention.

We will investigate this internally and call you back shortly to help resolve this concern for you.

Kind regards
The DigiCash Team