MM
Motho M
1 reviews | Active since Mar 2009
16 Feb 2015, 09:03
Digicash *****ing money from my account
On Friday Digicash stole money from my account. I got their number from my bank but when calling them I had to hold for more than 15 minutes without anyone picking up the phone. This practice is ******* and I have to spend money trying to call them. Please I want to know who authorised you to deduct money in my account and for who.
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Digicash's replyOfficial
16 Feb 2015, 16:18Hello filee1,
We understand your frustration in this regard
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
As discussed telephonically, LAS Telecommunication is the company responsible for debiting your account, We have blocked your account with LAS Telecommunication so no further deductions will off from your account and we are awaiting for them to send us the mandate.
If you have any further queries that we can assist you with, please do not hesitate to contact us on *** or email us at ***
We understand your frustration in this regard
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
As discussed telephonically, LAS Telecommunication is the company responsible for debiting your account, We have blocked your account with LAS Telecommunication so no further deductions will off from your account and we are awaiting for them to send us the mandate.
If you have any further queries that we can assist you with, please do not hesitate to contact us on *** or email us at ***
Digicash's reply16 Feb 2015, 16:18
Official
Hello filee1,
We understand your frustration in this regard
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
As discussed telephonically, LAS Telecommunication is the company responsible for debiting your account, We have blocked your account with LAS Telecommunication so no further deductions will off from your account and we are awaiting for them to send us the mandate.
If you have any further queries that we can assist you with, please do not hesitate to contact us on *** or email us at ***
We understand your frustration in this regard
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
As discussed telephonically, LAS Telecommunication is the company responsible for debiting your account, We have blocked your account with LAS Telecommunication so no further deductions will off from your account and we are awaiting for them to send us the mandate.
If you have any further queries that we can assist you with, please do not hesitate to contact us on *** or email us at ***