1 reviews | Active since Jan 2012
DigiCash ******* Debit Orders
I am incredibly frustrated and have decided to take this issue up legally because DigiCash amazingly refuses to assume any responsibility in administering ******* debit orders even though this is such a common ***** problem nationally. <br> <br> DigiCash has effortlessly administered a debit order off R99 from my account on behalf by a company I have never heard off - Whoza Enterprise. Whoza Enterprise is not an actual company - it's just name with endless non existing contact numbers with an owner who just goes by the name of Shane. All of these glaring details have apparently raised no alarms at DigiCash, yet as a service provider, the company gets paid to do this. It's just business as usual.<br> <br> You have over a 100 complaints from people with the same issue, yet all you respond is saying you will cancel the debit order - how exactly does this help or protect me from another company with a different name processing a debit order in future? It doesn't!! It's clear that you do not conduct ANY background or security checks on your \merchants".<br> <br> Whoza Enterprise<br> Owner: Shane<br> *** | *** | *** """
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. Please involve us in your communication (cc ***) with Whoza Enterprise. At the least our involvement will speed up the resolution.
Regards,
Digicash Team
Best regards,
It's perfectly understandable why you would feel this way. Regardless of how it seems to you we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints.
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
Where they are not tied however is when we find a merchant who is unable or unwilling to field complaints from their clients. Depending on the situation these merchants are met with heavy fines for failure to comply and, if their behaviour is deemed ********* they are exited as a client and black-listed all the way up to PASA.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. Please involve us in your communication (cc ***) with Whoza Enterprise. At the least our involvement will speed up the resolution.
Regards,
Digicash Team
Best regards,