1 reviews | Active since Jul 2015
Digicash debits on my bank account!
I recently noticed Digicash debits on my bank account. I contacted Digicash and they referred me to Connect Africa. I then contacted Connect Africa, and it became clear that Digicash was deducting two very similar amounts, but for different companies. Connect Africa only took responsibility for some of the debits. I then sent an email to Digicash demanding to know who the other company is, and that they immediately stop all debits against my account. I also demanded that they provide proof that they (Digicash), have taken steps to ensure that they are not deducting ********** debits on behalf of these companies. They deduct two similar amounts with very similar references. What if some of these companies are fly-by-nights! I believe that Digicah has an obligation to the consumer! To date, they have not gotten back to me on my email. I demand that Digicash delete my profile on their system! I demand that they pay me back all the monies that they have deducted from my account! I demand that they take responsibility for their actions and stop distancing themselves from these transactions! I demand a response to my email.
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team