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Tshireletso T

1 reviews | Active since Jun 2015

14 Aug 2015, 12:35

Digi cash ******* debit orders

Digi cash has *******ly debited my bank account. They worked together with a company called Indigo Maintanance both of which I had never heard of until they took my money. The Indingo lady (Tanya Kruger) said that the name of the customer appearing is a certain person with initials (MN ..) yet the banking details used are mine...How naive and pathetic they think I am to think that they cant vet the bank details to confirm that they correspond with the customer???To add insult to injury, the Digi-cash (money deduucting agency) then said that they only receive banking details and not the name of the customer and they then effect the debit orders...How stupid do they think i am??? It looks like some ********* telemarketer is driving up sales with our hard earned money. ####!!!%%^&*

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Replies (1)
Digicash
Digicash's reply14 Aug 2015, 16:11
Official
Hello lostmoneyatm,

Thank you for bringing this matter to our attention. We'll aim to assist in resolving your query as quickly as possible.
Please note that Digicash is a duly registered Third Party Payment Provider (TPPP) who facilitates debit order collections on behalf of various merchants.

The process is as follows:
o A consumer enters into an agreement with one of our merchants
o That merchant utilises DigiCash's software to collect funds from the consumer's account
o Digicash registers a unique assigned short name (ASN) with its sponsoring bank which the merchant must use when submitting debit orders
o The ASN, a reference number and Digicash's name will appear in your bank statement. This will help us to identify the merchant responsible for debiting your account

We would ask that you please contact us on *** with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.

The Digicash Team