1 reviews | Active since Jan 2011
Deducting money from my account without approval
I have lodged and inquiry in January 2015 with regards to unidentified debit orders going off my account. After numerous emails back and forth the issue is to date still not completely sorted out. This morning I again contacted Digicash (Yolande Louw)who has no proof of any approval from myself to the customer to proceed with any debit orders. An attitude was given to me telling me that I am rude, while I just want this issue to be sorted and advising me yes go to your layers and lay a case ex. When they are the company with no proof of myself giving authorisation for debit orders. They also have my bank account details under the name MMAKAGISO and can't even comprehend why I want this issue to be sorted out as urgent as possible.
We understand your frustration in this regard, but rest assured that we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention the company is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and the company
Also please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place and request the Mandate from them.
We looking forward to hearing from you
Kind Regards
DigiCash Team
We understand your frustration in this regard, but rest assured that we do actually follow all the requirements as stipulated by PASA and banking legislation, in fact we ask for much more than is required to mitigate as much as possible these sorts of complaints
The problem that we have with these complaints is a complex one, and is not made easier by the fact that many of the systemic issues we're up against are endemic to South Africa. The root cause here are legislative issues and our hands are largely tied in a lot of ways.
We realise a lot of this will make very little difference to you, but we would encourage you to work with us and not against us. If you mention the company is giving you a run around, please involve us in the communication (you can cc ***). At the least our involvement will speed up the matter between you and the company
Also please contact our offices on *** or email us at *** so that we can get the necessary details from you for us to block your account so no further deductions can take place and request the Mandate from them.
We looking forward to hearing from you
Kind Regards
DigiCash Team