1 reviews | Active since Jul 2015
Debitted money from my accout without my permissio
Im banking with FNB and R99 has been debited (******) from my account without my permission from June 2015. I enquired with FNB and i was told that a company called Digicash based in cape town is the one taking money from my account. <br> <br> When i contacted digicash, a represantative (Joan Manok) told me that a company called F.H Trading in Durban requested them to debit. <br> I have been trying to call them but no response. Their contact number that i was given by Digicash is ***.<br> <br> Now i have wasted my airtime and got charged from FNB for reversing the debit.<br> <br> Please assist on how i can stop them since FNB told me that if they can change the reference number, they can still be able to debit.<br> <br>
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team
We appreciate you informing us about this matter and we'll aim to resolve your problem as quickly as possible.
We would like to inform you that Digicash is a debit order facilitator who facilitates the collections of our merchants' fees, from their clients.
The process is as follows:
1. A client enters into an agreement with one of our merchants
2. That merchant contracts DigiCash to collect their fees from the client's account
3. DigiCash's name (instead of the company with whom the client contracted with) appears on the bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved
Kind regards,
The Digicash Team