DP
Dudu P
1 reviews | Active since Dec 2014
03 Feb 2015, 14:54
debiting money on my fnb account without my author
i am sick and tired of these marketing companies that debit money without permission. DIGICASH , KD MARKETING , SCB NAEDO gr life and TREYMARKETDO have been deducting R99,99
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Digicash's replyOfficial
04 Feb 2015, 10:06Hello phoswadudu,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
Digicash's reply04 Feb 2015, 10:06
Official
Hello phoswadudu,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
I would ask that you please contact us on ***with further details of the transaction. We will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team