NL
Nthabiseng L
1 reviews | Active since May 2015
18 May 2015, 20:13
Debit order went without my concern
I received a SMS on 18 May 2015 stating that R99.00 was deducted from my bank account by above-mentioned company but I never sign a contract with this company or agree on any services with this company. Please reverse my money as soon as possible before I sue you. please explain to me how did you get hold of my banking details without my concern. I never heard of this company before I wonder how money people you already deducted the money from them R99 is a lot of money especially if is deducted for the services that you dont receive. This is unaccepted. This need to stop now. My email address is [Email Removed]
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Digicash's replyOfficial
25 May 2015, 11:07Hello Mercyawsomefaith,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
We would like you to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
We would like you to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
Best regards,
Digicash's reply25 May 2015, 11:07
Official
Hello Mercyawsomefaith,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
We would like you to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
We would like you to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
One of our consultants will contact you shortly and we will then be able to put you in direct contact with the company who asked us to collect these funds from you, and this can then be resolved.
Kind regards,
The DigiCash team
Best regards,