DB
Desley B
1 reviews | Active since Mar 2010
02 Mar 2015, 10:40
Account debited
On the 27th February 15 I had my back account was debited with R200-00. I contacted Digicash on the 2nd March 15 they were helpful in giving me the information as to a company: MJ Solutions in Durban that had requested my account debited. However the contact no for this company rings until it cuts off. I contacted Digicash again and I asked for a copy of the document MJ solution would have submitted with my details on I was told this in not possible I then only said that I need the the page containing my personal info. only to be told I can not get it. I can not find MJ Solutions on the internet, and I was told it is because they are a small co. I find this hard to believe. I would to trace the source of the debt on my account and as to where they obtained their information. With all the crime around today I don't think I am being unreasonable. And I am sure that Digicash would like to know if there was something ***** going on. Please help me to get to the bottom of this. Digicash ref no. 1NHXS MJ<br>
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Replies (1)
Digicash's replyOfficial
02 Mar 2015, 13:13Hello DB123,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
Best regards,
Digicash's reply02 Mar 2015, 13:13
Official
Hello DB123,
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
We understand your frustration in this regard and we'll aim to resolve your problem as quickly as possible.
First it's important to understand that DigiCash only facilitates collections for our merchants, from their customers.
Our most typical complaint is as follows:
1. You enter into an agreement with one of our merchants,
2. That merchant contracts DigiCash to collect their fee's from your account,
3. DigiCash's name (instead of the company with whom you contracted with) appears on your bank statement, as mandated by the Reserve Bank.
Please find below company responsible for Debiting your account:
Company Name: MJ Solutions (Overflow)
Company Phone: ***/ ***/***
Company Email: ***
Company Address_1: 125 Prince Alfred Street, Convention House
I would ask that you please contact us on *** with further details of the transaction. We will then be able to block the account so no further deductions will take place on your account from MJ Solutions
Kind regards,
The DigiCash team
Best regards,