1 reviews | Active since Dec 2021
Terrible customer care and racial profiling (specifically the manager)
Digi Cars SA customer service manager is extremely rude and ******. Popped in for a coffee with my colleagues to support an aqaintance's coffee shop inside the Dealership. While they were preparing our hot beverages we were having a look at the cars on display. She walks up to the 2 black guys and racially profiles us, going off on how we are not allowed to touch the cars and need to make a booking to view display cars, as well as demanding to see our IDs and asking where we work as we could be here to do "something" to the cars..... (No "can I help you") Mind you we are in work uniform with names and work place printed on the front. It seems being black and looking at cars in a dealership while waiting on a coffee is not allowed at DigiCars.
We'd firstly like to start with apologizing for the experience you've had and to our understanding, there has been some miscommunication on the ordeal that took place. We would like to engage you further and investigate this issue as we take pride in being able to provide our clients and visitors with a warm welcome and a professional Customer Experience.
We'd firstly like to start with apologizing for the experience you've had and to our understanding, there has been some miscommunication on the ordeal that took place. We would like to engage you further and investigate this issue as we take pride in being able to provide our clients and visitors with a warm welcome and a professional Customer Experience.
Our Marketing and Brand Manager has informed our team that there has been a telephonic engagement about the events that took place and there will be further engagement, but we would like to apologize for the experience you had.
Our Marketing and Brand Manager has informed our team that there has been a telephonic engagement about the events that took place and there will be further engagement, but we would like to apologize for the experience you had.