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TMAN M
1 reviews | Active since Apr 2010
10 Mar 2022, 17:34
Poor service
I received a very poor service from a Sales person by the name of Kedibone. I app**** for BMW 3 series and she submitted an application for Audi A3. I had to tell the bank to decline twice. Secondly she doesn't update me regarding the status of the application, no communication nothing. I had to do follow up with her colleagues, Brenda who I got her number from social media. She was very helpful, even though she was on leave, she decided to help. Thank you.
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Replies (3)0
Replies (3)
DigiCars's replyOfficial
11 Mar 2022, 15:00Hi Mr Mokudu, We would like to acknowledge and apologize for the unfortunate experience when your vehicle finance application was processed. Glad that you were later assisted by Brenda😊.
After the discussion with our sales manager Phindi, please rest assured that we will do better next time to meet your request and expectations. We apologize for the error in the submitted stock number which caused a confusion with the two vehicles, and lack of communication thereof. We hope to get another opportunity to help you get the car you deserve.
After the discussion with our sales manager Phindi, please rest assured that we will do better next time to meet your request and expectations. We apologize for the error in the submitted stock number which caused a confusion with the two vehicles, and lack of communication thereof. We hope to get another opportunity to help you get the car you deserve.
DigiCars's reply11 Mar 2022, 15:00
Official
Hi Mr Mokudu, We would like to acknowledge and apologize for the unfortunate experience when your vehicle finance application was processed. Glad that you were later assisted by Brenda😊.
After the discussion with our sales manager Phindi, please rest assured that we will do better next time to meet your request and expectations. We apologize for the error in the submitted stock number which caused a confusion with the two vehicles, and lack of communication thereof. We hope to get another opportunity to help you get the car you deserve.
After the discussion with our sales manager Phindi, please rest assured that we will do better next time to meet your request and expectations. We apologize for the error in the submitted stock number which caused a confusion with the two vehicles, and lack of communication thereof. We hope to get another opportunity to help you get the car you deserve.
TM
TMAN M's updateReviewer Update
15 Mar 2022, 09:23There was no need to reply if you still gonna call me with the wrong name, I am not Mr Mokodu. And get your story straight, as what you wrote is not what was explained telephonically.
TM
TMAN M's update15 Mar 2022, 09:23
Reviewer Update
There was no need to reply if you still gonna call me with the wrong name, I am not Mr Mokodu. And get your story straight, as what you wrote is not what was explained telephonically.
DigiCars's replyOfficial
16 Mar 2022, 11:07Good day Mr Makhorole, . Apologies for the incorrect name used, you were registered on Hello Peter as TMAN MOKUDU, a different name and surname than the one you app**** for a car with. Apologies once again that we could not assist you to your expectation in purchasing a vehicle. We hope that you give us another chance to find your ideal vehicle, and if it means from elsewhere, we will be equally happy for you. Take care.
DigiCars's reply16 Mar 2022, 11:07
Official
Good day Mr Makhorole, . Apologies for the incorrect name used, you were registered on Hello Peter as TMAN MOKUDU, a different name and surname than the one you app**** for a car with. Apologies once again that we could not assist you to your expectation in purchasing a vehicle. We hope that you give us another chance to find your ideal vehicle, and if it means from elsewhere, we will be equally happy for you. Take care.