Poor customer service and lack of proper inspection processes

I bought a Cherry Tiggo Pro in January 2025. When I got home I noticed that the new car had defects and more than 5 scratches in the body. I informed them about my dissatisfaction. They collected my car two days after. The car was with them for almost two months. They then delivered the car after several follow up that I made. The car was dropped off without even a checklist that all is okay. I also trusted that my car is in tact. Unfortunately a month ago I had a tyre puncture and I called my insurance to come assist knowing that I have a spare wheel. To both our surprise the was nothing where the spare wheel is supposed to be. The guy also indicated that there is no sign that the wheel was placed in its position. I called them and the said they were investigating. I also requested a picture of when my vehicle left their workshop. I felt insulted as the sent me a picture of a different car claiming it's mine. I disputed this and they said it's being long. My argument is that proper inspection was not even done, and I wouldn't have called my insurance if I knew I didn't have a spare wheel. I feel these people are shifting the blame and in the first place due diligence and processes from their side were not done. I wouldn't recommend anyone to them as their customer service and communication is non existent. I am defeated by their inhumane response. I dealt with Rikesh and Alex and I was told that the sales manager will give me a call. To this day two weeks later, am still waiting.